Company ⇒ Utility Webinar
Complimentary Utility Webinar:
Identifying Customer Risk With Behavior Scoring
As the recession continues, Utilities are faced with rising write-offs, DSO, postage and operating costs, coupled with HR constraints - forcing them to find ways to improve internal collection processes, reduce costs, and improve cash flow. Those Utilities that are weathering these challenging times are using statistical behavior scoring for collections to help them better understand the risk associated with their customers so that they can manage them more efficiently.
In this webinar you will learn from through case studies presented by industry experts how implementing a behavior scoring model will result in:
- Lowering operating expenses and losses and increase customer satisfaction by working the right accounts
- Identifying the risk associated with each customer to determine appropriate treatment
- Optimal allocation of resources by accurately segmenting and prioritizing collections
- Evaluating the dollars at risk, those accounts that have a larger impact on your cash flow, when developing collection strategies
- Utilizing reporting and querying technology to measure the effectiveness of collection strategies; and creating credit watch lists to improve portfolio performance
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